Genchi Genbutsu ("go and see for yourself") is one of the 14 principles of the Toyota Production System (TPS). Toyota applied Genchi Genbutsu to determine american driving conditions before designing cars for the american market
Was any Genchi Genbutsu done when reports started coming in about runaway cars? Or was it that TPS being a production system, the concept of Genchi Genbutsu did not extend to after-sales problems?
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